Hella Gutmann has further strengthened its macsRemote operations with the appointment of Leah Cudone as Remote Diagnostics Technician, significantly increasing the service capacity of its remote diagnostic support for increasingly complex vehicle systems.
Leah joins the UK macsRemote team, based at Hella Gutmann’s specialist remote diagnostics centre in Banbury, where she will support the processing of incoming diagnostic tickets. Her appointment further enhances the team’s capability to assist garages, helping ensure technicians receive timely and efficient technical support.
Leah brings extensive hands-on experience from across the automotive sector. Having entered the trade at 17, she has worked in both independent, family-run garages and within a Mercedes-Benz franchised dealer, progressing from service advisor to workshop controller.
“I’ve worked closely with diagnostic technicians using remote assistance, so I understand the process from both sides,” said Leah. “I’m looking forward to supporting independent workshops from behind the scenes, helping them resolve complex vehicle issues efficiently and reduce the need for unnecessary dealer intervention.”
The news comes as more workshops turn to remote diagnostics to support work on advanced driver assistance systems and access secure manufacturer gateways that require dealer-level access and guidance.
Hella Gutmann’s macsRemote service enables workshops to carry out advanced diagnostics, programming and coding by connecting a vehicle communication interface (VCI) and raising a job ticket via an online portal. A team of technical experts then remotely accesses the vehicle’s electronic systems to complete the required diagnostic tasks.
As remote diagnostics becomes an established part of modern workshop operations, Hella Gutmann remains focused on enabling independent garages to retain work in-house, improve efficiency, and access OE-level capability without the overheads associated with traditional manufacturer pathways.
For more information on Hella Gutmann’s macsRemote services, visit: https://www.hella.com/techworld/uk/workshop-equipment/service-solutions/macsremote-services/.
