Around one in seven automotive workers identifies as neurodivergent, according to recent survey data from industry charity Ben. In a typical independent workshop, that means at least one technician, service advisor, or apprentice is likely navigating conditions such as ADHD, autism, or dyslexia.
To help employers better understand different working styles and reduce friction on the tools, Ben has introduced a free, flexible online training programme called Embracing Neurodiversity.
Ben’s Health & Wellbeing survey revealed that neurodivergent colleagues in the sector are significantly more likely to experience low mood, anxiety, and workplace stress.
Feedback pointed to rigid communication styles, sensory overload, and feeling misunderstood as major factors that compound daily pressure in demanding automotive environments.
Developed in partnership with Evolved Business Support, the self-paced programme uses real-world scenarios, straightforward guidance, and simple checklists.
Rather than requiring wholesale business changes, it focuses on small, practical tweaks, such as adapting how repair instructions are handed over, adjusting workshop communication, and supporting different learning styles.
Tailored training
Workshop: Focusing on day-to-day workshop communication, task allocation, and practical team inclusion.
Retail and front of house: Helping customer-facing staff manage interactions with both colleagues and vehicle owners.
Office: Addressing administrative and operational environments to streamline everyday collaboration.
With the UK aftermarket continuing to battle a severe technician shortfall, understanding neurodiversity is increasingly a business retention issue.
Mechanical trades naturally attract hands-on, practical problem-solvers, yet traditional training and management methods can sometimes alienate apprentices and techs who process information differently.
“We want our automotive family to feel confident in understanding and embracing neurodiversity, as we’re all unique,” said Julie Hayes, Specialist Services Lead at Ben. “This training gives people practical knowledge about neurodivergence that they can use in their everyday lives and roles. It shows that creating a more inclusive workplace doesn’t always require big changes; it can often be small adjustments and greater understanding that make a real difference.”
The training is open to business owners, managers, technicians, and apprentices across the aftermarket. It can be accessed directly at ben.org.uk/training.
