For growing independent garages, managing multiple sites and an expanding team can quickly expose weaknesses in existing systems. MJS Garage Services, a multi-make service, repair, and sales business in Northern Ireland, experienced exactly that challenge.
Operating across two sites with 19 ramps and 27 staff, the business was relying on three separate software packages for management, sales, and accounting, creating a heavy administrative burden and limiting visibility across operations.
“Once we surpassed the £1 million sales mark, our systems and processes began to crack, which made us realise we needed a better management system,” explains owner Mark Stewart.
After extensive research, Mark turned to Garage Hive to bring everything into a single platform. The transition included an intensive on-site visit from onboarding specialists, helping the team adapt quickly and ensuring a smooth changeover.
“The first month, I tortured those guys,” Mark recalls. “I might have asked the same question ten times, and they answered it ten times with a smile. Looking back, I couldn’t have done the changeover without them there to guide us.”
Garage Hive’s integration with Power BI has since provided instant access to key metrics, including technician efficiency, job profitability, and overall workshop performance. Staff now work to clear targets, while management can make informed decisions using real-time data.
“Before, the data existed, but you had to dig it out or build spreadsheets. Now, everything is at my fingertips,” says Mark.
That visibility has translated into significant growth. At the point of implementation, workshop sales across both sites were approximately £1.2 million.
“Now, just one year later, we’re on target to reach £1.7 million, and we wouldn’t have achieved that with our old systems,” he says. “Including our car sales department, overall turnover is expected to be around £3.6 million.”
Garage Hive has also introduced greater consistency across day-to-day operations. Every job is tracked for parts, time, and approvals, while digital Vehicle Inspections (VI) and Vehicle Estimates (VE) give customers full clarity before work begins.
“Customers can see exactly what’s needed and approve it upfront,” Mark explains. “It’s removed surprises and built trust, which has been huge for us.”
Beyond the system itself, Mark has engaged with the wider Garage Hive network, visiting other workshops to exchange ideas and refine processes.
“Being part of this network has been invaluable,” he says. “You learn from other ambitious, quality-focused businesses.”
With stronger systems now in place, Mark has been able to step back from the day-to-day running of the workshop.
“The business is nearly self-sufficient, and I can finally take time off. I’ve been doing this since 2012 and I’ve never had that before,” he reflects. “If you want a well-run business that can grow without constant oversight, I couldn’t find another system that delivers this level of insight and structure.”
For further information on how Garage Hive helps independent garages operate more efficiently and profitably, visit www.garagehive.co.uk.
