Valeo Service has taken aftermarket support to the next level with the launch of its new omnichannel Help Centre, designed to help distributors and workshops navigate the growing complexity of modern vehicle repairs.
With over 17-million-part references worldwide, finding the right component and fitting it correctly has become a daily challenge for the industry. Valeo’s new service goes beyond the traditional hotline, giving professionals instant access to automotive experts via live chat, email, and phone.
“Technical hotlines can often be frustrating, especially when you’re on a tight schedule,” said Andy Swann, Valeo Division General Manager. “Our Help Centre combines expert guidance with speed and reliability. With a trusted net promoter score of 60+, significantly higher than the average automotive hotline rating of 41, it delivers support you can count on, without the usual headaches.”
For distributors, Valeo’s Help Centre acts as a safety net at the parts counter, helping with catalogue searches and product queries to provide the exact part match for the vehicle type. Workshops, meanwhile, get clear, immediate answers to questions like “Does it fit this car?” or “How should it be fitted?”, with seamless access to Valeo’s Specialist Club and Tech Academy.
The Help Centre operates Monday to Friday, 9:00 AM to 5:00 PM, and is free for all automotive professionals, including distributors, workshops, and retailers (local charges may apply).
By combining digital tools, expert knowledge, and practical guidance, Valeo is helping the aftermarket keep pace with increasingly sophisticated vehicles and ensuring garages and distributors have the answers they need, when they need them.
For further information and to access Valeo’s Help Centre visit: https://www.valeoservice.co.uk/en-uk/help-support.
